In the Terminal
Wheelchairs
There are a number of wheelchairs available for temporary use should you require the use of one to assist you in moving around the airport. Please inform our staff of your request.
Reserved seating areas
There are two reserved seating areas in the airport terminal - one before security for use by all passengers requiring special assistance and one after security in departures. Each seating area is clearly identified by the appropriate pictograms.
Toilet facilities
There are a number of disabled toilets in the airport. Each toilet is clearly identified by the appropriate pictogram.
Security checks
Safety and security of our passengers is our number one priority. All passengers must go through security before they enter the departure lounge. It is highly likely that wheelchair users will activate the archway metal detector which will result in a hand search of the wheelchair and the passenger by the security staff. If you would prefer, you can be asked to be searched in private, away from the main security area.
Getting to your gate
If you require assistance from the departures lounge to the aircraft, you will be collected from the appropriate reserved seating area by airport staff as part of the boarding process. At check-in, our staff will advise you of an estimated time for collection.
Guide dogs
We recommend that you contact your airline to confirm that assistance dogs are allowed to travel. It is also advisable to contact the authorities in the destination country because the carriage of animals can be complex and vary from country to country and airline to airline/
Help Points
The two main Help Points at the airport are at check-in and at the car park entrance. Additionally, our staff are appropriately trained and here to help, so we would encourage you to speak with them should you have any questions or require further assistance.