Service Levels
We are committed to providing the highest level of service in a timely manner.
Departing Passengers
If you have pre-booked assistance, once you have made yourself known upon arrival at the airport (via the Help Point at the car park entrance barrier), you should wait no longer than 10 minutes to be collected and taken to check-in.
If you have not pre-booked assistance, once you have made yourself known upon arrival at the airport (via the Help Point at the car park entrance barrier), you should wait no longer than 15 minutes to be collected and taken to check-in.
It is our intention that all departing passengers should reach their aircraft in time to enable timely boarding (dependent on the time at which you checked in).
Arriving Passengers
If you have pre-booked assistance, you should wait no longer than 5 minutes to be collected from the aircraft side upon arrival.
If you have not pre-booked assistance, you should wait no longer than 10 minutes to be collected from the aircraft side upon arrival.